10 Best Practical Chatbot Ideas for 2025
What is a Chatbot?
A chatbot is an AI-powered tool that simulates real conversation with human users. These chatbots are trained on the content you choose and provide their users with accurate, high-quality answers.
By building chatbots tailored to your business, you can access several services that improve the overall experience for you and your customers. These services include, but are not limited to, automation of workflows, specialized customer support, and personalized suggestions for customers.
But what kind of chatbots are there? Well, we've compiled a list of chatbot ideas that showcase the most practical and trendy uses of chatbots in 2025.
Take a look and find the chatbot that will carry your business to the future!
10 Best Practical Chatbot Ideas
1. Customer Service Chatbots
Customer Service chatbots are like store assistants, greeting you and offering help once you enter the store. As such, Customer Service chatbots are capable of answering queries, resolving issues, and providing support to clients 24/7. These chatbots can also guide your customers through basic troubleshooting steps or redirect them to a human agent if the issue is beyond their range of service.
You've probably come across these chatbots as they are one of the most popular chatbot ideas businesses use, especially in the retail industry!
H&M Customer Service Chatbot
An example of this chatbot idea could be given from H&M’s website, where they have a Customer Service chatbot that helps customers track orders, find products, and answer common questions, saving time for both customers and employees.
2. E-commerce Chatbots
These chatbots are also like store assistants. The difference between them and Customer Service chatbots is that instead of troubleshooting, E-commerce Chatbots are focused more on giving customers an improved shopping experience. These chatbots are specialized in finding the products a customer is looking for and making recommendations based on previous preferences. It's like having a shopping buddy who knows everything and makes shopping way easier!
Features like personalized discounts and reminders for items in abandoned carts can also belong in E-commerce Chatbots list of capabilities. These little nudges motivate customers to continue shopping.
Sephora shows a perfect example of this chatbot idea. Their E-commerce chatbot on Facebook Messenger helps users discover makeup products, book appointments, and get beauty tips, driving sales and engagement effortlessly.
3. Lead Generation Chatbots
Lead Generation chatbots are exactly as they sound. These chatbots' main purpose is to generate leads by gathering information about their clients. They often engage users with interactive questions, collecting data to later then observe. By doing this, Lead Generation Chatbots aim to help businesses make decisions about products or move in a certain direction that fits their clients and is most beneficial. This way, business can focus on what draws clients.
A Lead Generation Chatbot Example powered by Drift*
*image taken from Drift's own video on YouTube
Here's an example for this chatbot idea: Salesloft Drift’s chatbot is a popular tool for B2B companies to capture leads on their websites and schedule meetings with sales teams.
4. Educational Chatbots
Educational chatbots assist students by acting as a teacher, explaining concepts and providing answers tailored to a student's needs. Educational chatbots offer personalized studying techniques, resources, summarizations of textbooks, and even generating quizzes for students to practice. These chatbots can also make administrative tasks for teachers a lot easier.
With an Educational chatbot, you could have a private tutor that posesses infinite patience!
Duolingo’s chatbot is a great example for this chatbot idea! This Educational chatbot helps users practice language skills through conversational simulations, making learning interactive and engaging.
5. Medical Chatbots
Medical chatbots provide health-related information, symptom checking, appointment scheduling, and medication reminders. They can also triage patients and direct them to appropriate care.
I recently contacted a veterinarian on JustAnswer to ask about my bird who's having some issues, and I was first directed to a chatbot. This chatbot asked me questions about my bird and then connected me to a veterinarian. The chatbot, having gathering the basic information, saved the veterenarian a significant amount of time where they would've had to spend asking me generic questions. But with the help of a chatbot, this process was easily automated, ensuring a smooth transfer for me and the vet!
JustAnswer's Medical Assistant Chatbot
6. HR Chatbots
In recent years, when you apply for a job, the chances you will be talking to a human is unlikely. The first couple of screenings are now usually done by HR Chatbots that interact with the applicants and grade their assessment if there is one. Then after eliminating a few, they bring the list of applicants to HR, who then continue the process themselves.
Aside from recruiting, HR chatbots also answer employee queries and assist new employees with onboarding, saving HR some time to focus on other matters. Just like most chatbots, they can also redirect to a human agent in HR if the chatbot is insufficient in fixing a problem.
Wells Fargo HR Chatbot powered by DocuChat
This HR Chatbot powered by DocuChat provides you with all the information you need to know about working at Wells Fargo.
7. FAQ Chatbots
FAQ chatbots are similar to Customer Service chatbots but are for businesses that don't need as many features. These chatbots have a more narrow scope, designed to only answer frequently asked questions instantly, and not much else. They are commonly integrated into websites and apps.
8. Mental Health Support Chatbots
These chatbots focus on providing mental support to users, suggesting personal coping strategies and mindfulness exercises. Users that are anxiety-ridden, or in depression can benefit from a chatbot that is trained to handle all situations.
It's important to note we cannot consider Mental Health Support chatbots as replacements for therapists as humans are the only ones that can truly empathize. However, when it's too hard for people to reach out to their loved ones during hard times, it is easier to talk to a chatbot who can provide instant assitance and some advice.
Woebot is a prominent name that specializes in this field, aiming to increase access to mental health support with their chatbots.
Woebot's Landing Page
Character.ai, a platform of roleplaying character chatbots, is also used in this way quite a lot, especially by teens, who use their favorite media characters to feel safe and open up.
9. Legal Assistant Chatbots
Many people need help understanding legal terms. Legal chatbots help users do just that and more! These chatbots can draft needed documents, explain your situation and find relevant legal resources to your inquiry. Provided they're embedded in the such platform, they can also connect users with lawyers for better advice on more complex issues.
DoNotPay's Landing Page
An example for this chatbot idea made real would be DoNotPay, known as the “robot lawyer”. DoNotPay helps users contest parking tickets, file claims, and even draft legal documents like NDAs like mentioned.
10. Survey (Feedback) Chatbots
Survey chatbots gather feedback from customers through surveys and/or interactive conversations. These statistics and reviews can later be used to evaluate customer satisfaction and take steps in the right direction to improve business' methods.
Typeform’s chatbot engages users in conversational surveys, making the feedback process more engaging and less tedious than traditional forms.
How to Create a Chatbot?
If you've decided on a chatbot idea, you've taken the first step! Next step is finding a platform to build your chatbot with ease.
DocuChat is a user-friendly platform that enables you to create intelligent chatbots. All you need to do is to upload the documents(websites, youtube videos with captions are also accepted) you want to train your chatbot on. DocuChat also offers many advanced settings to tune your AI, giving you the option to tailor it to your business' needs. With DocuChat's analytics tools, you can track and analyze your chatbot's performance, user interactions, and engagement metrics.
You can check out the free demos of DocuChat-Powered Chatbots here!
Give DocuChat a try now with a 14-days free trial!